When talking about travel firms, they have a lot to do with authentic data. What do you do when you plan a trip? It is undoubtedly an in-depth research to gather lengthy trails of data to know all about the place planned for the trip. This is where big data helps travel businesses ease their customer experiences.

Travel firms with big data analytics reach the customer with all possible information like- hotels, in-budget tours, flight details, best travel destinations, and more. These require structuring a varied range of data to reach the customer with adequate information at the right time. How is managing these data sets possible? Manually?

Well, to make a trip memorable for the customer and to maintain their loyalty, it is significant to help them crack the best deal before the competitor does so! Big data analytics helps here with its real-time support feasibility.

Analyzing, collecting, and connecting through all data sets isn’t easy. Consequently, travel firms can excel in their service performance with an in-house big data analytics team or with big data consulting services to avoid any risk to customer satisfaction.

As per, “The State of Data in Travel Survey 2017, 65% of the travel firms already have a devoted data analysis team, with more firms planning to increase their data analytics budget soon”.

Since instant query resolution is the key to growth for travel firms, using big data analytics to meet rising customer expectations has become essential.

How does big data analytics help?

The travel industry incorporates a wide range of services like hotels, airlines, cruises, etc. Big data helps with predictive and behavioral analysis to draw insights, which further assists in targeting the adequate customer for adequate service. Most data available is unstructured and big data analytics helps with real-time assistance, review analysis, competitor analysis, and net promoter score to streamline data sets for better customer service.

Analyzing huge data sets manually is time taking and may result in error-prone results, which is why analytics comes as the top priority. The online travel industry works on fully-fledged data-driven company culture, thus exploring common issues of the customer and reaching them on time with an adequate trusted solution is essential. Having a dedicated team for data analytics, every travel company can filter their potential customer depending on the prompted search pattern, consequently reaching them with designated solutions in real-time.

To make informed decisions, learn more about the customer’s needs, competitor’s strengths, and revenue generation capabilities, big data helps with instant availability of the required stats.

‘Data is gold’, so we bring more reasons emphasizing the significance of big data solutions for the travel industry:

Helps with Strategic Marketing

The customers of the travel industry have numerous options. For example- When planning a trip, you explore numerous websites to crack the best deal. Big data analytics helps here with a strategic approach to market the business services to adequate customer on time.

It is all about reaching the right customer at the right time with the right service and big data analytics helps with the right information. Without analytical solutions, companies lost potential customers to the competitor, as they failed to reach the lead with adequate service. However, with analytics helping in strategic marketing, reaching the customer with adequate solution is easier.

Furthermore, big data also helps to analyze ongoing trends in the market to grab better opportunities. Would travel firms be able to analyze customer requirements manually? Directing promotional content to reach the potential customer on time became possible with big data analytics that promotes data-driven decision-making. From gathering data from multiple sources to assisting customers with real-time support, risk-mitigating service, data-driven marketing, tailored solutions, etc. analytics help businesses work for customer satisfaction.

Enhanced Customer Experience

Customer satisfaction is supreme for all businesses and so it is for the travel industry. Hotels in the travel sector have more possibility of interacting with the customers. Herein, the experiences of customers recorded over social media channels, telephonic communication, and online reviews help companies know more about customer expectations and their experiences.

Travel firms have to connect with leads and customers regarding hotel bookings, tours, and many more things, which is why interacting and analyzing experiences is indispensable to grow as a business and to work on the areas of improvement for the organization.

Big data analytics help travel agencies with accurate information, which further helps to boost customer satisfaction strengthening the business brand image.

Ensure Reputation Management

A travel and tourism company grows only when it has a good reputation in the market. Consequently, paying emphasis to online reviews is important to support reputation management. Data can be analyzed to gather significant insights into customer experiences and analytics help to reveal essential information that can boost customer gratification.

Big data makes it easy to analyze Google reviews, social media comments, emails, calls, texts, etc. With the same, businesses also gain knowledge about the strengths and weaknesses to emphasize. Structured data made available with analytics helps to enrich marketing efforts ensuring positive feedback and ultimately maintaining the business brand name.

Helps with Market Research

Big data analytics companies bring in the advantage of market research for the travel and tourism sector. Gaining an understanding of the competitors, market research reveals data regarding the ongoing market trends, which may help to attract potential customers.

Notifying all essential facts about the competitor’s strength, analytics in-depth research helps travel firms interpret the necessary alterations in the business functions to enhance customer satisfaction.

Data-driven decisions help businesses grow and big data helps with adequate data availability on-time with the right research techniques.

Revenue Generation

Revenue management is a great advantage the travel industry enjoys with big data analytics. With predictive analytics, big data helps travel companies anticipate adequate market prices for the customer. When a competitive price is available online, it increases the chance of attracting more partners.

Without analytics, managing all revenue anticipations manually could be time taking and hassling. Contrarily, analytics simplifies tasks and helps with managed prices for room rates, flights, hotels, etc. which helps to attract more customers with a reasonable pricing model.

Every customer analyses multiple websites before finalizing a trip. Thus, with predictive analytics, your travel firm can reach leads with competitive pricing, consequently, augmenting revenue generation.

Read More: Modern Big Data Analytics Services: The Business Advantage!

Wrap Up:

The modern business era is all about working with analytical trends to make strategies and actionable tips for customer satisfaction. The travel industry that has a wide range of services can improve customer experiences with reliable analytical tools helping reach the user with adequate solutions.

With analytical tools helping businesses understand their effective and in-effective marketing campaigns, why avoid the same for manual services! Analytics is extremely valuable, though, to grow as a business, your creativity has to be of supreme importance.

For every business owner, the most significant factor is to consider emphasizing one’s strategic thinking than relying on big data analytics results always.

The post Big Data for the Travel Industry: All You Need to Know! appeared first on Cyfuture Blog.

What is big data analytics?

Big data analytics is all about examining huge data sets and trying to uncover hidden information with the use of advanced software systems. With the use of analytics, decision-making and some uncovered data trends are easy to access. Data analytics procedures were time taking earlier, however, with a change in time, analytical systems have led to speedy decision-making processes for businesses. Earlier, companies had to manage customer data manually to draw insights. However, big data saves time and eases the decision-making process by bringing in data analytics solutions.

Big data has been around for ages where businesses tried hard to uncover the unknown data patterns. Today, the ability to offer faster services with big data has made several hassling data-driven tasks easier and companies also enjoy a cost-cut with the modern analytical software. Manual data analysis took a lot of time and energy, and the same is modernized today.

The modern big data consulting services are helping companies make agile and quick decisions so that market competition does not ruin the business brand image. Big brands and several industries are using big data to reach customers swiftly with their required services, so what are you waiting for! The education, healthcare, government, and entertainment industry are using big data analytics services to meet market necessities.

Accessing a huge amount of data and drawing swift insights from the same, several industries are growing massively. Check out how:

Big Data in Education Industry:

Big Data in Healthcare Industry

Big Data in the Entertainment Industry

To gain a better insight, and to know why companies are investing in big data analytics, think about how it can be helpful for your business. How can your company leverage advanced software solutions and uncover emerging favorable trends? How about checking some real-world examples? How are big brands offering similar services like yours and are gaining better customer satisfaction?

Check out the ways big data analytics can advance your business solutions:

Big Data Analytics in Bringing Customer Loyalty

Customers are the biggest brand ambassadors and the most significant asset of the company. Customers earn a name for the organization and bring ROI to the business, thus, customer satisfaction has to be supreme.

A solid customer base is a key to enriched service results, however, how can companies maintain customer satisfaction forever?

Well, big data helps to observe customers’ buying and search-related patterns. Drawing insights from these searched trends, businesses can maintain customer loyalty by reaching the user with their required services before the competitor. After all, customers love to collaborate with a company that thinks about them. With a data analytics system companies can draw insights on customer reviews, likes/dislikes, requirements, etc. This eventually helps to reach the customer with their preferred services before the competitor to win their trust. Such an advantage was not possible earlier with manual services on-board. However, swift service handling with analytical results automatically boosts customer retention.

Analytics for Advertisers and Marketing Campaigns

Big data analytics as we said analyses huge data patterns, wherein it gains the chance to change the product to-be-offered to the customers and the marketing campaign with the analyzed information. Businesses work hard on maintaining customer satisfaction, thus any wrong advertisement or a non-customer-centric campaign can ruin the brand image, thus big data proves to be the guardian angel her.

To uncover hidden insights for the marketing and advertising sector, deep analysis is indispensable. Observing the leads’ and the customer’s online activity, detecting the market trends, and gaining insights from the customers’ performance, businesses can advance their strategies to woo the audience better.

The on-time availability of essential data was a dream earlier, however, big data consulting services help to get along customer requirements on time to gain brand loyalty. The more personalized a campaign is, the better any business has the chance of attaining customer satisfaction. When the advertisers know what the customers want to see and when the marketers know what to target, gaining satisfaction levels with predictive analysis is easier.

Data analytics help to target the correct audience at the right time, thus increasing the chance of boosted ROI for the business. In this competitive era, you can advance your solutions with spontaneous service availability to the customer, and big data analytics services help with the same.

Big Data to Manage Risks

Risk management is an integral part of every business and so it can be for your organization too. Several unforeseen risks can arise anytime, thus data analytics helps you recognize the patterns and know the shortcomings that can ruin the brand name.

Regardless of the sector your business exists, risk management is important to survive at times of crisis. Big data analytics reads the business stats to get an overview of the risk management models, thus it helps to be prepared for the threats and develop strategies to avoid any chaotic situation. A prior indication of potential threats can help to be aware, thus include data analytics solutions to have a possible antidote to your area of weakness.

Innovation with Big Data Analysis

The biggest advantage that big data analytics services can bring for your business is the chance to innovate the business product/service better! When you have software to help you with all the varied customer and business-related information, it is easier to update and bring a positive change in the functions.

To streamline business productivity and maintain the product manufacturing process, big data analytics helps to bring in numerous insights to boost productivity. This modern technology brings in logical reasoning to gather analytical results, thus big data consulting services can improve your uniqueness.

Managing Supply Chain

When the data is accessed on time with big data analytics, accuracy and clarity are not a thing to worry about. Supply chain management for your organization receives hassle-free assistance with the advantage of contextual intelligence introduced with big data.

Earlier, enterprise management systems along with supply chain management lead to the suppliers experiencing huge challenges. However, today with big data, contextual intelligence helps to analyze results and bring a probable answer beforehand. Supply chain success plays an integral role in business development, which is why companies are adopting modern analytical software systems to combat traditional service deficiencies.

Wrap Up:

For every growing business, big data plays a fundamental role. To achieve an advantage over competitors, big data analytics helps to analyze probable flaws. Customer data is highly momentous and analytics helps to make data readily available for business advancements.

Adequate data analysis systems can do wonders for your organization, thus a wise decision is indispensable!

Thanks for reading!

The post Modern Big Data Analytics Services: The Business Advantage! appeared first on Cyfuture Blog.

When we talk about modern technologies, what do we mean? Well, the tech advancements are all about artificial intelligence (AI), robotic process automation (RPA), and machine learning. These technologies have reshaped the ways BPOs perform today.

Talking about customer requirements, it has changed a lot too. Customers today require a varied range of services integrated with the latest technologies and look forward to a partner that caters to solving all issues instantly.

Real-time response and automated services have gained momentum and to augment the business brand image, businesses need to provide 24X7 support always.

These changes in trend stress the fact that BPOs need to go automated leaving the traditional manual inbound and outbound call services.

The ancient customer service methods had the customers waiting in long queues for query resolution. However, modern services deliver instant solutions, which has uplifted the competition bar making it indispensable for companies to integrate new tech-advancements to the business.

With a plethora of solutions available to maximize customer satisfaction, BPO companies face an increasing challenge to live up to the expectations of the market. However, the integration of new technologies has solved many things.

With enabling real-time services, transparency, data analytics, cloud services, chatbots facility, and easy decision-making power, have made service deliveries easier.

Customers realize that the latest technology can help them with easy problem resolution, so they avoid service providers that stick to ancient methods.

Today, BPO companies understand that it is hard to woo the customers without the use of modern revolutions, thus a fresh approach in obligatory.

Keeping the thought in mind, here we walk you across the ways technologies have altered service deliveries and why it is necessary to have them:

Greater value-driven results

BPO companies today are moving towards value-added services through technology. The use of RPA, AI, IoT, and machine learning have modernized services earning better valued-results for partners.

Business process outsourcing companies are moving beyond the traditional systems to modernize with changing requirements. The technological updates are introducing efficient ways of boosting services and meeting customer requirements to the best.

The traditional systems had the possibility of drawbacks, which today’s modern systems avoid. Moreover, automated services help BPOs avoid killing time on repetitive tasks that even require a huge investment.  Thus, adopting new technologies help businesses save time and money both!

Cloud and virtualization

The transition from call centres to cloud-based BPOs have changed the service results to customers. Cloud computing today has become the guardian angel, as they look after streamlining business operations for BPOs.

The cloud call centre also called a hosted call centre provides a network-based system that does not require having on premise hardware.

Having a cloud-based call centre, outsourcing companies get assistance in easily improving the partner’s customer experience, scaling business operations, communicating with customers, augmenting global reach, receiving reliable services and controlling costs.

BPO companies get the power to handle their tasks and responsibilities hassle-free by outsourcing services to the cloud. The virtual platform helps to store data with password protection, thus eliminates the threat of data threat.

The cloud service also makes data easily accessible and reduces the need for infrastructure, which is why BPOs are adopting it to deliver supreme results to customers.

Even the clients realize that it is easy to access data centres available over the Internet and understanding its perquisites, they wish to outsource to a cloud-based outsourcing firm only.

Social media

Social media steals a lot of public attention, which is why a service providing company can’t overlook its importance.

Most of the people today are available online and with e-commerce companies gaining customer’s interest, it is hard to avoid social media platforms.

To augment customer satisfaction, businesses have to be online, thus business process outsourcing companies require adequate knowledge about all the online platforms to assist in achieving supreme satisfaction for partners.

The new technologies like Chatbots and AI integrate with social mediums like Facebook, LinkedIn, Twitter, etc. and help customers enjoy services hassle-free.

When companies outsource to a BPO firm, they look forward to the partner’s knowledge of effective social media strategy. The outsourcing firm needs to know about ways to market services through social platforms, as it has the potential to reach a wide range of audiences.

Big data and analytics

We very well know that BPO services can augment using analytics. To improve experiences and interactions, analytics help to bring out an overview that was earlier hidden form organizations.

Manual services did not bring companies an analysed result of the customer requirements that led to the inability to boosting business operations.

However, with automated analytics integrated into business operations, companies got an analysed result of their shortcomings, which eventually helps in working on market trends.

Companies today have access to CRMs and other software to predict customer behaviour that helps to modernize services as per the market trends. Big data serves ways to extract information and helps to deal with complex data sets that were traditionally a nightmare to handle.

Ultimately, BPO companies seem to be evolving with the latest technologies and the time to come will witness new advancements for customer benefit. It is better to integrate new services early to take the lead from competitors.

Wrap Up:

Research from Accenture says that BPOs that deliver high valued services use the latest technology. It says 40% of the high performers work with the latest technology and they automatically gain augmented customer satisfaction by using the best tools for easy services. 

Implemented well, these modified solutions bring an improved level of service quality. While it may seem to be a huge investment, however, it is essential for BPOS to understand its significance for the time to come.

The world is digitalizing and investing is something that has advanced results to bring for the future and thus this investment is anytime a good deal!

Thanks for reading!

The post Technology Bringing a Paradigm Shift in BPO Companies appeared first on Cyfuture Blog.

Who are Cloud Managed Services?

Managed cloud service aims at outsourcing the IT management functions to boost business operations. Since cloud-based services are automated, they, therefore, help to strengthen technical support and enhance business functions remarkably. Managed cloud hosting takes care of the business day to day functions, keeps a check on security updates to avoid breach issues, maintains, monitors, and lowers costs on hosting infrastructure. Having a cloud-managed service for the business; several applications’ management and monitoring are looked after easily.   

Quite at times, the in-house IT team is not capable enough to monitor all business functions, which is why they face issues in handling all the services with limited staff. Consequently, to maintain a hassle-free working environment, they look up to cloud-managed service providers. As, cloud managed services can successfully keep a check on the business cloud security, storage, network functioning, applications, and more, thus they are obligatory for all big and small organizations. When a business has fixed pricing for its monthly tasks, it is all more beneficial to have a cloud-managed service because it is cost-effective and easy to manage. 

In today’s highly digitalized era, what does operational excellence mean? Well, it is all about the ability to bring flexibility and boost the organization’s need astonishingly to meet objectives. This is where managed cloud hosting helps businesses succeed!

A survey by Business Performance Innovation (BPI) Network reports that 82% of IT professionals spend over half their time on emergencies and maintenance, while 17% estimated they spend more than 90% on mundane tasks.

Furthermore, through managed cloud services, your business can focus on efficient IT functioning, it makes your service more competitive with an automated touch, and the best of all, it benefits in bringing more customer satisfaction. 

Here is more of the offerings:

• Augments availability through cloud services and keeps a check on operational expenses.
• Gives 24X7 technical support to the IT team.
• Helps the in-house team to focus on core opportunities. 
• Diminishes costs on software development, and workforce management.
• Improves business performance. 

If you still not consider taking cloud managed services for your business, here are the perks that your organization can enjoy choosing a cloud expert provider:

Cost-effectiveness

Your business network maintenance cost might be very expensive when managed in-house. Not all companies have a big fat budget to hire full-time IT experts, which is why outsourcing cloud managed services help to save capital expenses. With a cloud-managed expert, your business gets cost-effective and more efficient services on-board. 

Technology perks

When you take help from cloud-managed service providers, your business gets skilled cloud technicians on board and that too in a low budget than hiring in-house. You pay them for the task done and not monthly, which helps to save a lot. 

Moreover, your IT personal in-house needs regular training and updates on technologies, while outsourcing, there is no need to spend on hiring and training, as the expert technicians are up-to-date with the latest trends and market requirements. 

Personalized service

Managed cloud hosting gives a custom and integrated service to the business. It also provides a converged solution that helps to save expenses. Having an outsourced cloud service, custom and integrated solutions to the business is assured, which in-house service handling lacks. 

Infrastructure preference

Taking cloud managed services, your business gets access to huge infrastructure networks along with 24X7 availability to customers. Moreover, the external provider helps to check the existing networks to meet business objectives and even monitors the security standards. 

Central data centre

With your business outsourcing services to a managed cloud network, you have the preference of a central data centre that manages all apps and servers of business use. Outsourcing increases network availability, therefore augments employee production. 

Not only is this, but managed cloud services provide data access within the same network. Moreover, the business has its storage and backup inbuilt within a centralized network making it the biggest benefit of having managed cloud service providers at work. 

Disaster security

With a cloud-managed service for the business, you assure data safety across all cloud platforms. In the process of transferring and managing data, theft issues were common among businesses, which affected the overall results. However, with cloud service, the issue is resolved forever!

Cloud-managed service also helps businesses at times of disaster. Maintaining the business infrastructure is costly and hard, however, having a managed cloud-hosting partner at work helps. 

Swift response

Remote cloud services make your business fast in response. Quick responses not only earn fame for the business but also helps to augment productivity. With managed cloud services, your organization can virtually resolve any network issue easily. 

However, when businesses lack cloud service operations, they have to hire technicians to resolve the query every time. This can be time taking and an expensive procedure, thus outsourcing to cloud-managed service providers is mandatory. 

Read More: The Best Cloud-Based Solutions That Are Suitable for Your Business

Helps to cover all service levels

Cloud service providers enhance business performance and boost maintenance levels. They become more familiar with your business networks with time and help to bring service continuity. There is no threat of staff attrition and natural disaster, thus cloud managed services are the best and safest for every business’s dynamic growth. 

Thanks for reading!

The post The Need for Managed Cloud Hosting in Business Growth! appeared first on Cyfuture Blog.

An AI Chatbot makes all monotonous functions easy, helping the business agents focus on productive changes for the organization. Companies know that the online world is packed with people, and it is easy to grab customer attention there. AI thus uses various mediums to enrich customer satisfaction so that business loyalty and brand image is strengthened. Businesses, with the use of AI and social media platforms, try to connect to the audience in an all-new manner so that the business reach augments exponentially.

AI is not only helpful for the business world, but it also helps humanity. With features like automating several tasks, eliminating the need for humans to perform all functions, giving weather updates, disaster response facility, freeing humans from unnecessary obligations, etc. AI proves to be a guardian angel for the world today.

However, there are also assumptions that AI might take over the world or turn evil. Is it so?

Well, this can be distracting from what is actually going on, as there are pros and cons for everything. If AI is used negatively, it can bring derogatory results. One of the key ingredients in AI’s performance is “data”. If this data is used in an inappropriate manner, it may bring destructive consequences.

Data exploitation by using AI gives a negative name to this branch of computer science. This raises concerns of cyber threat for businesses too.

Read also– Ways Automation and Outsourcing Work Parallel to Each Other

Moving forward, businesses receive several perquisites with an AI technology by their side, like cost reduction, enhanced flexibility, reduced time for task completion, intelligent CRMs, excellent customer service, best marketing, competitive intelligence, business security, and many more.

With all these, most of the business owners are puzzled over a simple question-, is it possible to outsource business AI? Well, we have heard of BPO outsourcing several times but the question is- Does it make sense to outsource AI?

Well, outsourcing is undoubtedly a cost-effective manner to save business expenses and receive exponential service. However, outsourcing to get expertise in artificial intelligence is a dicey decision businesses are bewildered over.

Here we have the pros and cons of outsourcing AI, check them out:

Incorporating artificial intelligence in business service is a challenging task and has certain possibilities for risk too. However, when used properly it can do wonders for your customer satisfaction and business brand image.

Pros:

Access to top AI experts

The biggest benefit of outsourcing AI is that businesses get the best artificial intelligence (AI) experts at work. Generally, it is hard to find and hire experts at business service, and outsourcing helps the business save the cost of monthly payroll by hiring and training the agents in-house. By outsourcing, businesses just have to pay for the time the agent serves. There are no full-time employees or fixed salaries per month.

Enhanced delivery

Preparing AI projects with a partner that does not have previous experience in the same stream can bring negative results. Nevertheless, outsourcing to a skilled partner having the knowledge of AI functionalities can enhance business delivery.

Streamlining business processes

External providers have an experience of working with a global network and thus they have an idea of market trends and know the effective ways to streamline business processes. AI driven applications for the business are not easy to handle as they are data driven, making it necessary to have an experienced partner by their side. Since, hiring in-house can cost several bucks, it is better to outsource to a reliable partner.

Save expenses and time

Outsourcing to an external partner, the business has much time left to focus on competition and strategies for business development. Companies will unsurprisingly benefit by having external AI experts, as there is no need for monthly payroll services because the experts are paid for the time they serve the company.

Cons:

Industry specific AI application

When a business outsources to third party AI experts, they possibly lack domain expertise. This highlights the issue of hiring and training, which can be very expensive. A company outsources to be free of monotonous responsibilities, however, when the partner requires training for industry-specific AI application, it ends up having no positive results.

No possibility to groom in-house team

Organizations, when outsourcing their business functions, lack the opportunity to train their own employees. After outsourcing, an external partner performs all the AI functions, which does not leave time for the in-house agents to have any further access of developing AI apps or software. This is where the in-house team loses the opportunity of training and development.

Data sharing to an external partner

When a company decides to outsource its AI processes, it needs to have the idea that the organization will have to share confidential data, which can be dangerous. Security is a major concern for every business and any threat to it can cost them big. Cyber threat cases moreover are rife in the industry and thus, it’s prudent to think before making any final decision.

Read also- Artificial Intelligence | This Tech Is Making Recruitment Easier

Wrap Up:

Outsourcing has boosted the business industry for generations. However, when it comes outsourcing Artificial Intelligence (AI), businesses just need to think over some drawbacks to avoid. AI outsourcing is not the same as other BPO outsourcing services and depending on several aspects, a company may or may not want to outsource this function.

Lastly, if AI is not subsidiary, and is part of the core function of your business, it is better to keep its service in-house rather choosing outsourcing.

The post Is it Viable to Outsource Artificial Intelligence? appeared first on Cyfuture Blog.

Sebastian Thrun

In today’s constantly changing world, Artificial Intelligence (AI) has gained huge momentum. AI today is not just specific to some particular sectors but, healthcare, transportation, manufacturing, retail, etc. use AI for better outputs. AI-based applications undoubtedly improve business productivity; moreover, AI-based analytics helps businesses make better decisions.

Artificial Intelligence is the field of computer science that makes machines solve and simplify problems speedily and accurately. AI helps to analyze inputs and delivers correct outputs.

With the use of AI, businesses can build products faster and can deliver services more rapidly and accurately, so many organizations want an ‘AI connection’ to optimize their business process management.

Business process management (BPM) is the process of looking after the existing systems in the organization to ensure better competence and productivity. BPM takes a positive approach to identify business concerns and take precautionary measures to sort out the same as soon as possible.

Well, as BPM plays a critical role is re-establishing business processes services for better results, AI is also significant.  Plugging the AI technology into the business is necessary for excellence and therefore, here we have the reasons that show how AI impacts business processes and affects optimization.

AI analyses sales calls

When we talk about business processes and their effective operations, sales calls play a crucial role. Since sales is the bread and butter of businesses, it earns revenue for the organization and is of utmost importance.

Earlier, sales analysis was a manual process, but now after the introduction of AI, all the processes can be automated. An AI tool for sales analysis is Gong, which helps to record all the outbound sales. Later, these calls are inspected to know the cues which inform management about the calls’ updates and the aspects that are essential to look after.

Gong helps the business to make positive changes to enhance brand image and strengthen customer loyalty.

AI helps to convert voicemail to messages

“Your unhappiest customers are your greatest source of learning”

Bill Gates

This famous quote by the founder of Microsoft tells us how a business can effectively learn from flaws.

However, to learn from customer experiences, it is essential to get an overview of customer sentiments, which is not possible without tracking their responses.

This is where AI helps! It automates several tasks for better results to customers. Businesses know that customers do not like waiting in queue for long to have the answers to their queries. AI comes to rescue!

It helps businesses with AI tools like Workato.

This intelligent automated tool converts voicemail into texts, which further helps the business analysts get a better understanding of the customers’ sentiments. The tool also helps the agents in giving appropriate answers by understanding customer pain and assists in taking steps to avoid the customer from suffering any further.

Workato works to automate voicemail follow-ups into the system and its intelligent AI-driven functionality converts speech to texts, making a transcript of the voicemail. Further, the text is added to the service ticket, which helps the agent have an idea of the customer complaint type so that finding a solution is easier.

AI helps to reveal fraud

Machine learning algorithms are known to suspect and find glitches in business processes. Institutions use intelligent algorithms to find suspicious possibilities like money transfers and payment hacks.

AI algorithms are being used to find skullduggery and are used for cybersecurity, customs clearing processes, insurance, etc. The use of this AI based learning is especially helpful in research and development to help organizations gain a competitive edge to stay ahead of other challenges.

AI to help in maintaining the safety of business equipment

Not only does AI help to enhance business customer satisfaction, but it also supports the manufacturing and transportation sectors to check maintenance.

AI-based predictive analysis helps to develop more optimized maintenance schedules that aid the issue of late deliveries due to equipment ill maintenance.

The manufacturing industry takes the assistance of AI to boost its industrial applications.

Read also– Ways Automation and Outsourcing Work Parallel to Each Other

AI to help in hiring and training

Finding the right candidate to suit the business functions exactly is not easy. It is hard to hire, and train employees too, as it takes a lot of time and demands capital investment as well.

With changing market needs and innovation in technology, AI brings in processes that have the power to interview candidates and evaluate their performance.

Well, you must be wondering, how is that possible?

This is possible with AI-based emotional cues, which helps organizations streamline their recruitment services. Companies like Unilever, IBM, etc. already have this tech in use.

The interview is conducted using HireVue app on the handset. This application collects video and audio information from the prospect and forwards to the human recruiter to take the next step forward.

We conclude with this quote-

“The greatest benefit of the arrival of artificial intelligence is that AIs will help define humanity. We need AIs to tell us who we are.”

Kevin Kelly

The post The Excellence of Business Process Management with AI! appeared first on Cyfuture Blog.

Not every business has an expert team that can plan event management along with performing core business functions. Thus, outsourcing services here is the only solution.

When does a business outsource its service?

Well, when a business struggles managing functions in-house, it looks for a service provider. Additionally, when a company expands, it requires external help, as outsourcing allows the business to gain a competitive edge, save business costs, get experts to work, improve time to market and several other benefits.

“Outsourcing and globalization of manufacturing allow companies to reduce costs, benefits consumers with lower cost goods and services, causes economic expansion that reduces unemployment, and increases productivity and job creation.”

Larry Elder

Why is outsourcing helpful?

If your company gets the responsibility of conducting a seminar to be attended by important international clients, there is a lot that you may have to manage. Supervising all these in-house is not easy, making outsourcing a safe option to deliver results.

Some companies work hard to retain their in-house expertise so that they can plan and execute operations in-house. However, event management outsourcing is a better option as it saves both time and money for your organization and helps to avoid hassling situations.

Some tasks that are not the core function of an organization can be outsourced so that they are managed with a better approach. The most essential thing to note while finalizing your event management partner is the choice of the correct vendor. Before finalizing, check the partners’ previous work, and look through reviews to see if they were able to deliver appropriate results on time or not.

Outsourcing is best for companies that face a challenge in expanding their in-house team and have budget concerns.

Event planning is a time-consuming process and demands a proper system and infrastructure to deliver astounding services. This is why outsourcing is considered safe, as it is a cost-effective option that promises to deliver amazing event management.

For start-ups, event management is all about a small team that works for a defined number of responsibilities. However, as the business grows, these responsibilities and the partners’ expectations increase.

If your business gets the opportunity to conduct a seminar on a large scale, handling it is not the same as a small event.

To bring assured results, it is essential to outsource some responsibilities to an experienced partner that has knowledge of event management.

Here we list the benefits of outsourcing event management, check it out:

It saves businesses’ time

Planning a business corporate event can be very stressful and indulging in the management process, you may lack time to focus on core business opportunities. Therefore, to avoid landing up in a phase where core functions lack importance, it is better to outsource event management.

You can hire an experienced company, which has managed big corporate events earlier. Outsourcing allows the business to avoid getting caught up in duties like site selection, contract negotiation, housing, event marketing, etc. and these can save the business time to focus on core responsibilities. Outsourcing also helps to free the business staff to make strategies to expand business opportunities.

Moreover, when a business outsources event management, it not only saves time but also gets an experienced team at work that helps in bringing exhibitors and sponsors that the in-house staff cannot easily get for the business.

Makes expertise available

Typically, most of the organizations have knowledge of event planning but when it comes to executing the process, it’s hard to take care of all operations. This is where outsourcing helps!

When you have an outsourced partner for event management, you get creative ideas, proven event formats, a brief on budget management to ensure better performance, access to the latest technology for management execution, experienced staff at work, managed business risk, less expense and many more perquisites.

This is the reason outsourcing is considered a safe option. Moreover, for start-ups, outsourcing is a boon!

Accountability

Accountability plays a crucial role today. Since expenses on food, beverage, pre and post-event functions can vary from one event manager to the other, accountability matters a lot.

Businesses need to make sure that the partner they outsource to has a good image in the market and is one that is reliable.

When the partner is accountable, your corporate meetings are phenomenal and the business gets early reports on expenditures. When the business is updated at every step, it is easy to analyze expenses, building a sense of reliability on the partner. 

Buying authority

Why avoid outsourcing when you can get a business partner that already has years of experience of collaborating with hotels, convention centers, caterers, content technology providers, travel agencies, etc.?

Event management outsourcers can bring your business affordable and reliable suppliers, which is hard to find for the in-house staff.

Outsourcers have the power to get your business better outputs in the same budget, and this way outsourcing promises better returns for the business, too. 

Professionalism

As outsourcing benefits the business by providing a team of experienced partners at work, businesses also demand professionalism. Just cost-cutting and expertise is not enough for event management, but taking the business process with a professional approach is vital.

When an organization hosts an event, its success earns fame for the business. Thus, any compromise to event management is unacceptable and therefore companies need to outsource such events that they feel are hard to manage in-house.

A stress-free time and mind are essential for businesses to manage tasks professionally and by outsourcing event management, businesses assure enhanced results with boosted ROI.

Thanks for reading!

The post Why is there a need to Outsource Event Management? appeared first on Cyfuture Blog.

Defining BPaaS:

BPaaS is the process of delivering outsourcing services sourced from a cloud-based structure that aims multitenancy where software running on a server delivers services to multiple occupants. These services are automated, and there is no obligation to have a team of professionals present practically at the business service.

As BPaaS works depending on a cloud-based model that gains access through an internet-based technology, your business saves itself from useless expenses over hiring labor and wasting time too.

Whether you wish to outsource your customer service, sales operations, HR functions or any other process, BPaaS helps your business deliver astounding results everywhere.

Earlier, businesses emphasized on hiring and training a team of in-house agents to deliver appropriate results. However, this task was a continuous process and demanded a lot of time and money.

When a company involves itself into hiring and training continuously, it somewhere lacks the time to give on strategic business development tasks, which is a drawback diminishing qualitative outcomes for the organization. Wasting unnecessary time on non-productive functions can be the reason of downfall for the business and therefore companies need to avoid the same.

BPaaS helps to automate business solutions and makes it feasible for the agents to work on particular operations through cloud-based software accessible through the internet. This way business ensures better deliveries as experts operate the business functions virtually, saving time for the business to focus on other core aspects.

Here we team up the benefits of BPaaS and the reason you need to integrate its service in your business operations:

Cost benefits

BPaaS offering services through a cloud-based platform saves operational expenses for your business making it the primary reasons why organizations choose its service.

Since the BPaaS model handles the business software and hardware service based on a cloud system, the IT costs reduce automatically.

It helps the business in dealing with upfront costs and reduces expenditures over developing an in-house infrastructure that demands huge capital investment.

Productivity

BPaaS increases business efficiency as it progresses depending on the markets’ improved agility, analytics, and automation.

Using the model, you can enhance your time-to-market. However, by performing the same function in-house, it demands more time and efforts compromising even on receiving high capabilities.

So, isn’t it a better idea to opt a cloud-based BPaaS?

Brings the business focus on core functions

Amid numerous tasks coming in rapidly, companies at times lose focus on core functions. At the cost of central functions, businesses cannot succeed for long.

Moving on, even if a business succeeds, it has to deal with limited expertise at some time. This limitation is not an issue with BPaaS model, as it automatically shifts the business focus from time-consuming and other unnecessary actions to services that can bring business value.

Automated functions with BPaaS execution save the business time and possibilities of error too. It makes all processes secure for your organization shaping it into a successful method to opt.

The use of a cloud-based technology

Using manual services, your business does not enjoy the same flexibility and efficiency as BPaaS. Having a cloud-based model at work, the infrastructural expenses and other operational costs are limited.

The service allows your business to get access to cloud software that is accessible with an internet connection and provides the best technology for every in-house department.

Earlier with limited technology usage, business process services were more about manual tasks where repetitive functions increased the time-to-market and risk possibilities were more too.

However, after the introduction of a cloud-based model, businesses received infrastructural and technological cost cuttings with efficient service deliveries.

Availability of expertise

Making skilled professionals available in-house can cost huge bucks to the business. Moreover, there is un-assurance over the hired resource, if it matches the business expectations or not. Therefore, it’s better to choose an outsourcing model like BPaaS.

As the business process as a service makes a pool of experts available over a cloud format for your business, it saves time and is even cost-effective. The model also eliminates the possibility of failure.

BPaaS service providers look into services like HR, IT, sales and customer support. Every organization can use the latest technology and expertise for its business development with BPaaS in use.

The perks of time-zone

The best advantage of BPaaS is that it eradicates the time and location issues.

Integrating BPaaS in your business model, you are capable to deliver 24X7 service, as a cloud-based model available over the internet is accessible anytime, anywhere.

Minimal business threats

Bringing new technologies in use, businesses feel an increased possibility of a threat to their data with other possible risks.

However, with a BPaaS service, these dangers become minimum because a team of skilled agents is available at service.

Thanks for reading!

The post 7 Reasons Why BPaaS is Necessary for Your Organization appeared first on Cyfuture Blog.

The trend of outsourcing is increasing repeatedly and businesses seem to be choosing customer support outsourcing services willingly, knowing the perquisites it offers. The market requirement is changing day by day and this demands strategies to combat risks and attain business success.

Outsourcing helps by freeing the in-house staff from repetitive tasks to work on core business functions.

Outsourcing saves your business expense, time and offers experienced agents to perform all activities. Therefore, with all these benefits, it is the best for businesses. So, why would a person consider in-house operations when outsourcing offers so many perquisites?

Talking about outsourcing the corporate video production function, many people have this query saying, “Why to outsource video production?”

Well, outsourcing can be for a variety of business-related activities and video production outsourcing is one among them. Video production is the process of generating video content for viewers/customers.

Video production has three phases:

• Pre-production
• Production
• Post-production

Videos can automatically inspire people and can influence them to take the business service and this is why corporates use videos to reach their customers. Since videos play such a significant role in business development, the best source (either in-house or outsourced) needs to lead the charge!

Read also– Ways Automation and Outsourcing Work Parallel to Each Other

Whether it’s about advertising a business product or delivering a corporate message, videos are quite impactful. If a business produces a video with quality content, the audience will love its portrayal bringing brand recognition to the organization. The content in the video has to be influencing enough to encourage the customers to take the business service.

This is why companies today want an outsourced agent to look after the video production function as an outsourced agent have years of experience of working on different projects and they have higher possibility to produce a user-centric and catchy video.

You must be sceptical as to why outsourcing?

Well, this is because huge market demand and increasing requirements of customers require perfect results.

Thus, to beat the competition and get outstanding results for video production, companies need to take outsourced services as it is better in all ways than in-house production.

Moreover, outsourced agents have the skill to solve all queries without any hassle, which acts as an added advantage for companies to choose outsourced services.

To help you further understand why outsourced video production is the best choice, here we list some perquisites that outsourcing offers:

The initial capital expenditure is no more an issue

Start-ups struggle delivering quality service amid tight budgets. Many companies have tried to build their own video production team to control the business functions and equipment, but budget concerns have always been a roadblock in making progress.

The issue that arises is – not all companies have the feasibility to buy expensive equipment every time, which is why outsourcing helps.

Since outsourcing makes available the most expensive equipment at work without the issue of capital investment, it is thus the best medium to opt for to bring success.

No payment for downtime

There are times when businesses have to pay employees even when there is no work. Companies know it’s a waste of money, but hiring in-house means you abide to pay your employees every month.

 However, by outsourcing, you do not have to be restricted to pay monthly, since payment is done depending on the work completed.

Outsourcing follows the principle of pay for what you get and thus saves your business from many unnecessary obligations.

A bigger and experienced team

Corporate video production requires a huge skilled team at work to decide the content and video format. Since video plays a crucial role in influencing the customers towards the business service, it has to be perfect.

Further, when an expert team that is aware of the market trends and demands produces the business video, it certainly has the best potential to meet the audience’s need and build the business brand image.

Lastly, companies today want an outsourcing partner just because the in-house team is expensive and less experienced to bring adequate results as the outsourced partner.

Also Read– 7 Perquisites of Business Process Improvement

Access to a professional studio

Companies that work on video production extensively own or rent a fully functional production studio. Since outsourcing can provide pre-set lighting systems, “green walls” for digital backgrounds and graphics, companies do not want in-house service as it is very expensive and also does not deliver the same results as the outsourced team of experts.

Access to necessary tools and knowledge

There are companies that buy graphics/editing software to help the business augment their videos and stretch the production capability. However, the problem arises when the in-house agents fail to access the technology dues to lack of knowledge about the tricks to use.

Outsourcing companies not only have the necessary tools available but also have skilled agents with deep knowledge of using the same. Thus, outsourcing is a better option.

Moreover, in most corporate offices, video production is said to be expensive. With market innovation, companies find it hard to find new tools and upgrading the same becomes a lengthy process. This is where outsourcing helps as it brings all up-to-date technologies to the business use and that too within budget.

Getting non-local shots becomes easier

Unless your business has a travel budget and a team to go for the same, it is really hard to collect some exquisite shots.

However, by outsourcing, your business chooses an affordable budget with a cost-prohibitive measure to receive video footage from the client locations.

No matter whatever footage you need for your business advertisement, your outsourced partner has the potential to make it available for video production anytime and anywhere.

Thanks for reading!

The post The Perks of Outsourcing Corporate Video Production appeared first on Cyfuture Blog.

Bill Gates

Starting with this quote from Bill Gates, every business knows that customer expectation keeps on fluctuating and their demands change with time. Meeting their needs is significant for business growth. To have this accessibility of attaining customer satisfaction while executing business functions even after product or service delivery, it is essential for agents to follow and integrate some guidelines while performing business functions.

However, the question arises is how will the agents do so?

Generally, what organizations do is measure customer satisfaction once every year, however, this needs a better approach. Customer satisfaction needs vigilance after every project and product delivery.

This is the first step towards heightening customer satisfaction, and agents need to follow it. Trying to know customer experience after a long time of product/service delivery is of no use and in fact, this may irritate the customer, so it requires action as early as possible.  

This is why, Derek Sivers, Founder, CD Baby, says:

The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.

 Businesses nowadays need to take a proactive approach to attain success. Customers are not fools, so reacting to and applauding a business service unnecessarily is of no use; rather, adopt a practical way to influence the customers.

Building customer satisfaction in the business process services, your organization becomes safe from worthless negative feedbacks.

However, enhancing satisfaction is not an easy task, and therefore, here we have listed the ways every business can positively enhance customer experience and attain their loyalty towards the business service; check them out:

Keeping the system simple

A business always needs a plan to achieve goals and to attain customer satisfaction, it is essential to maintain a simple system to bring productive results.

It is vital for the in-house agents and the outsourced partners to keep the focus on major attributes that can support customer satisfaction and avoid indulging in every small activity to find success.

To keep a track on business processes, businesses need to have a tracking system to access preferences. Customers are happy when the business does not take more time to provide results to their queries. Thus, develop the functions accordingly, streamlining early results to the customers.

When the customers have the solution to their query soon after they file a complaint, it gives a positive sign, increasing loyalty. This is why keeping business operations simple and focused is necessary.

Importance of customers’ wish

When agents want to strengthen customer satisfaction, it is important to know the customers’ essential needs. Further, to know their preferences, business managers can analyze customer data to gain knowledge of their likes and dislikes.

Knowing the preferences, agents make sure that adequate assistance is provided to the customers and the things that the customer dislikes are not repeated.

A business may cater to delivering various services, but focusing on customer satisfaction always has to be the first priority. When the customers feel their preferences is important to the business, it automatically builds loyalty.

Significance of real-time information

The tracking system that notes the customers’ preferences needs to be real-time to give the agents’ access to immediate information to help in delivering excellent results.

Real-time access to information aims to keep the agents from landing in a situation where the customers tell them something that they should have known already. When the customer contacts the business for any service, you need to identify the customers’ number and deliver adequate service accordingly.

This act strengthens customer loyalty to the business, as individual importance makes the customer feel that she/he is important to the organization. 

A check on customers’ changing preferences

Just because your customer likes a particular service, it is not essential that she/he will continue to use the same thereafter.

Customer preferences change with time and to ensure better satisfaction, it is essential for the agents to keep on analyzing customer requirements and avoid being stuck with one thought process.

The market demand also changes with technological advancements, and agents have to be conscious enough to analyze them and give the customers the service they need. 

Read also– Multichannel Customer Management: The pros and cons for business!

Treat every customer as an individual

There is no denying the fact that some customers are very important to the business and when a particular customer becomes a regular visitor, companies treat her/him differently.

However, every customer wants the service provider to treat every single person individually and businesses need to take this into consideration.

Whether you are an organization offering services manually where you deal with buying and selling of products or you are a business providing outsourcing services for customer support, IT, etc. you need to treat every customer/client as an individual, emphasizing the essentials demanded.

Technology to know customer’s information

Technology today plays a crucial role in building or breaking a business. When a company wants its customers’ data, the latest technologies may help.

This is why, to ensure enhanced customer satisfaction, businesses need to use the latest technology and perform research to know the customers’ need.

Conducting surveys through emails, messages, calls, social media, etc. can help. Moreover, several new technologies invented to track customer information and record their reviews are helpful to businesses.

Thanks for reading!

The post 6 Ways Business can Strengthen Customer Loyalty appeared first on Cyfuture Blog.