Comments on: The Great Bot Battle: AI Chatbots vs. Human Powered Live Chat

By: Mirketa

Mirketa — Mon, 09 Sep 2019 07:21:44 +0000

Nice information on chatsbots. Thanks for sharing such a nice blog.

By: Pawan Pandey

Pawan Pandey — Thu, 05 Sep 2019 08:35:47 +0000

Chatbots built on the Engati platform reply almost instantly and engage the customers from the first interaction. Also, unlike human agents that can handle 4 to 6 chat conversations at a time, chatbots engagement is scalable. Also, when you decide to provide 24*7 assistance, chatbots are the most economical option.

By: Digital Marketing Course in Delhi

Digital Marketing Course in Delhi — Tue, 16 Jul 2019 08:57:01 +0000

Thanks for sharing such a helpful blog so informative thank you very much for sharing and keep posting

By: Mirketa

Mirketa — Fri, 28 Jun 2019 06:24:52 +0000

AI has a strong impact on our life, today it is bigger than ever before. But now a day AI powered HR Automation in workplaces. HR chatbots act as a help desk

By: Siya Carla

Siya Carla — Wed, 20 Mar 2019 06:00:03 +0000

Today, Chatbots can effectively communicate with humans. As AI and machine learning are advancing, chatbots are increasingly becoming powerful, which can communicate with multiple customers at a time. This means high availability and reduced cost.

By: Justin Cross

Justin Cross — Fri, 15 Mar 2019 09:44:53 +0000

Live chat is generally going to be better than Chat Bots for customer service, for the time being at least – although that does depend on the knowledge of the human service agents and the other systems that are supporting them. (Even ignorant humans can at least have an intelligent conversation and provide some level of sympathy and assistance to progress a customer’s issue.)

Service agents can typically only handle 2 or 3 simultaneous conversations, and it is better not to offer live assistance when the capacity isn’t there to handle it properly. Chat bots as you say can be there 24/7 and handle large numbers of concurrent conversations, but great care is needed to ensure the quality of the conversation to avoid user frustration; and if the bot is in difficultly it must offer an appropriate means for human assistant to take over. A Chat bot feigning empathy will only server to annoy the user if it doesn’t actually do something to help.